Services

Comprehensive medical transportation, done right.

From wheelchair-accessible rides to recurring dialysis schedules, school and campus transportation, accident-recovery care, and full billing coordination — every part of our service is built around passengers who need more than a ride.

Core offerings

What sets Vanguard apart

Door-Through-Door Assistance

Standard curb-to-curb transportation leaves vulnerable riders unassisted at critical junctures. We go further: drivers assist passengers from their residences, escort them into the vehicle with proper securement, and accompany them directly into medical facilities, reception areas, or appointment rooms.

  • Eliminates transfer liability gaps
  • Reduces fall and injury risk
  • Dignity and peace of mind for passengers and families

Mobility Equipment & Fleet Versatility

Our fleet is equipped to accommodate diverse passenger mobility profiles.

  • Hydraulic lift systems for non-ambulatory and wheelchair-dependent passengers
  • Low-incline, ADA-compliant ramps for passengers with limited mobility or balance concerns
  • 4-point Q’Straint certified wheelchair securement meeting MnDOT STS restraint standards
  • Stretcher and non-ambulatory configurations for supine patient transport
  • Climate-controlled interiors, grab bars, and comfort seating for extended trips

Rigorous Driver Qualifications

Every operator is credentialed well beyond basic commercial licensing.

  • Passenger Assistance Techniques (PAT/PASS) certification
  • Current First Aid & CPR certification (AHA or Red Cross)
  • Defensive driving and route-optimization training
  • OSHA bloodborne pathogen and infection-control protocols
  • Comprehensive background checks, MVR verification, and periodic recertification

Flexible Scheduling & Multi-Channel Booking

Accessibility and ease of use are central to how we operate.

  • Phone-based booking with dispatch at (612) 250-1613
  • Online request form for patients, families, and case managers
  • Recurring appointments for dialysis, therapy, counseling, oncology, and wound care
  • Standing school-year and semester schedules for student riders
  • Upfront, transparent pricing with no hidden fees

On-Time Performance & GPS Tracking

Medical appointments are time-sensitive. We use enterprise-grade fleet management to keep them on schedule.

  • Real-time vehicle tracking and accurate arrival estimates
  • Automated SMS and phone arrival alerts
  • Rider app for live point-A-to-point-B trip tracking (coming soon)
  • Dynamic dispatch routing to minimize wait times
  • Logged arrival times and performance accountability

Compliance, Regulatory Rigor & Insurance

We operate within a comprehensive regulatory and insurance framework.

  • Full MnDOT Special Transportation Service (STS) compliance
  • Ramsey and Hennepin County health department standards
  • Interior and exterior vehicle cameras recording every trip
  • Commercial auto and general liability coverage meeting NEMT and MCO/Medicaid requirements
  • Continuous regulatory monitoring

Cleanliness & Infection Control

Immunocompromised and post-surgical passengers require rigorous hygiene standards.

  • Hospital-grade surface disinfection between every passenger
  • Climate and air-quality management
  • PPE available for high-risk trips
  • Routine mechanical, HVAC, and upholstery maintenance

Inclusive, Specialized Passenger Care

Our service model prioritizes compassionate care for vulnerable populations of every age.

  • Drivers trained for dementia, Alzheimer’s, and cognitive impairment
  • Child and student transport to daycare, grade school, and college for riders with mobility needs or injuries
  • Multi-language support for non-English-speaking passengers and families
  • Trauma-informed, dignity-centered interactions

Billing & Insurance Coordination

We manage multi-payer billing so administrative complexity never becomes a barrier to care.

  • Direct MHCP and Medicaid waiver program billing (EW, DD, BI, and more)
  • MCO network credentialing and streamlined referrals
  • Medicare Advantage, supplemental, and commercial insurance claims
  • Auto insurance (PIP / no-fault) and attorney-directed billing for motor vehicle accident clients
  • Private-pay, broker, and county contract arrangements

Where we take you

Destination coverage

Medical appointments & specialist visits

Primary care, cardiology, orthopedics, oncology, rheumatology, and all specialty consultations.

Hospital discharges & transfers

Post-acute transport home or to skilled nursing, rehabilitation, or transitional care settings.

Rehabilitation & therapy

Physical, occupational, and speech-language therapy requiring regular, predictable transport.

Therapist & psychologist appointments

Counseling, psychology, psychiatry, and behavioral-health visits handled with discretion and consistency.

Dialysis & ongoing treatments

Recurring rides for dialysis, chemotherapy infusions, wound care, and chronic disease management.

Motor vehicle accident recovery

Follow-up care, imaging, physical therapy, and chiropractic visits for MVA clients — with auto-insurance and attorney coordination.

Daycares & grade schools

Safe, dependable rides for children with mobility needs or medical conditions, on standing school-year schedules.

Colleges & universities

Campus transportation for students recovering from injuries or surgery who cannot drive or use transit.

Day programs, long-term care & errands

Adult day programs, senior centers, nursing homes, assisted living, memory care, and hospice — plus pharmacy, grocery, and bank trips.

Safety & technology

Visibility on every trip

Live ride-tracking app Coming soon

Families, case managers, and facilities will be able to follow the vehicle from point A to point B in real time.

  • Live map of the vehicle from pickup to drop-off
  • Push notifications when the driver is en route, arriving, and complete
  • Shareable trip links for family members and care coordinators
  • Trip history and receipts in one place

Cameras inside & outside every vehicle

Interior and exterior cameras protect passengers and drivers alike.

  • Cabin camera documents securement, assistance, and passenger well-being
  • Forward and exterior cameras record road conditions and incidents
  • Footage supports incident review, insurance claims, and accountability
  • Recordings are access-controlled and retained per privacy policy

Dispatch & real-time management

  • GPS-enabled vehicle tracking with automated passenger notifications
  • Integrated booking across phone, online, and broker/MCO portals
  • Real-time driver communication for updates and trip-specific instructions
  • Mobile trip documentation, signature verification, and passenger feedback

Data security & privacy

  • HIPAA-compliant data management systems
  • Encrypted channels for sensitive passenger information
  • Access controls limiting visibility to trip-specific details
  • Audit logs and compliance monitoring

Service area & hours

Serving the Twin Cities metro

Hennepin County, Ramsey County & the greater Twin Cities metro.

Extended hours and emergency transport arrangements are available by special request and coordinator approval.

Hours of operation

  • Monday – Saturday7:00 AM – 7:00 PM
  • SundayClosed

Healthcare facilities and case managers: contact us directly to discuss recurring trip arrangements, bulk service agreements, and dedicated account management.

Get started

Ready to schedule a ride?

Submit a request online and we will confirm availability, or call dispatch directly during business hours.