Executive Summary

Vanguard Collaboration Transportation Services LLC is organized to provide reliable, safe, and professional non-emergency medical transportation (NEMT) and Special Transportation Service (STS) trips in the Minneapolis–St. Paul metropolitan area. The company is owned and operated by Paul Gillum and plans to begin operations on October 1, 2026.

Mission

To deliver dignified, punctual, and safety-focused transportation for elderly and disabled passengers who require door-to-door service to medical appointments, therapies, dialysis, and hospital discharges.

Key Facts

• Owner / Primary Operator: Paul Gillum
• Start of Operations: October 1, 2026
• Base / Mailing Address: 2355 Highway 36 West, Bonestroo Suite 400-17432365, Roseville, MN 55113 (Regus virtual office)
• Primary Service Area: Hennepin County, Ramsey County, and the greater Twin Cities metro area

Services

• Wheelchair-accessible transportation (ramp or lift-equipped vehicles) under MnDOT STS standards
• Ambulatory non-emergency medical transportation for clients who can transfer independently
• Door-to-door service to appointments, dialysis, physical/occupational therapy, specialist visits, and hospital discharges
• Careful securement, respectful assistance, and cleanliness/sanitation practices

Licensing, Compliance, and Insurance

Vanguard Collaboration will operate in full compliance with MnDOT Special Transportation Service (STS) standards and pursue enrollment with Minnesota Health Care Programs (MHCP) and broker/MCO credentialing. Drivers will complete required background studies and training, including passenger assistance and wheelchair securement. The company will maintain commercial auto liability and general liability coverage as required for NEMT operations.

Booking, Billing, and Payments

• Trip requests can be submitted via the website request form, phone, or through broker/MCO portals after credentialing.
• Primary billing will be to managed care organizations (MCOs), Medicaid brokers, and county contracts on net terms (typically 30–45 days).
• Private-pay customers may pay by credit card, cash, or invoice (merchant account will be established); personal checks require verification.

Operations & Day-to-Day

Daily operations include receiving trip requests, scheduling and confirming rides, performing pre-trip vehicle inspections, transporting clients with proper securement, completing post-trip documentation, and submitting claims/billing. The owner will manage dispatch, vehicle maintenance scheduling, compliance record-keeping, and client communication. Continuous improvement will focus on on-time performance, client feedback, and efficient routing.

Safety, Training & Vehicle Standards

Safety and client comfort are priorities. Vehicles will be maintained to high standards, including lift/ramp servicing, routine inspections, and regular cleaning and sanitization. Drivers will be trained in wheelchair securement, passenger assistance, basic first aid, and company procedures for dignity and privacy.

Marketing & Referral Channels

Marketing focuses on reliability, safety, and professional care for vulnerable clients rather than competing on price. Key referral channels include broker/MCO directories, facility social workers and discharge planners, clinics and dialysis centers, word-of-mouth, Google Business Profile, and a simple professional website. A modest launch budget will support online presence and targeted outreach.

Management & Personnel

The sole principal and initial driver is Paul Gillum, who brings 12 years of healthcare industry experience supporting vulnerable adults and arranging transportation. As trip volume grows, additional qualified drivers may be hired and trained to MnDOT STS and broker standards. Professional support includes an insurance agent experienced with NEMT/STS risks, accounting/bookkeeping support, and legal counsel as needed.

FAQs

• Will you accept Medicaid/MHCP trips? — Yes. The company will enroll with MHCP and pursue broker/MCO credentialing after STS certification and vehicle compliance are complete.
• Are vehicles wheelchair-accessible? — Yes. The initial vehicle will be ramp- or lift-equipped and maintained to meet MnDOT STS requirements.
• Can you provide same-day service? — Scheduled trips are prioritized; same-day requests will be handled based on availability and broker rules.
• How is client privacy handled? — Client information is used only for booking, billing, and operational purposes and handled securely.

Contact & How to Request a Ride

• Phone: (612) 250-1613
• Request form: /request
• Broker/contract inquiries: contact the owner via phone or the email listed on the site